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Legal Terms That Protect Your Account

When you open an account with us, you're entering a relationship governed by clear terms designed to keep your deposits safe, your data private, and your access transparent.

Account security and verificationData privacy and retentionRegional access and local law compliance
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minyak toto Legal Terms That Protect Your Account
REACH US DIRECTLY

How to Contact Us About Legal and Account Issues

Live Chat Support Open the chat tab in the lobby or at the bottom of any page.
Email Support Send detailed questions or account-change requests to our support address.
Account Settings Log into your account, tap your profile icon, and select Account Settings.
HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Secure Data Storage

Your account details, payment information and transaction history are encrypted and stored on ISO-certified servers. We do not sell your data. Access is restricted to authorised staff and system administrators who handle it under strict confidentiality protocols.

Cookies and Device Tracking

We use cookies to keep you logged in, remember your preferences, and detect unusual login attempts from new devices. You can adjust cookie settings in your browser; blocking them may slow your gameplay or lock you out temporarily until we verify your identity.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or bank account, we verify your identity and check the destination account matches your registered name. This takes 10–60 seconds in most cases and protects you from accidental misdirected transfers.

Password and Two-Factor Login

Your password is hashed (never stored in plain text). We recommend enabling two-factor verification via SMS to your registered phone number. This adds a second layer so no one can access your account even if they learn your password.

Data Retention and Deletion

We keep transaction records for seven years to comply with Indonesian banking and tax authorities. Inactive accounts are marked after two years; contact us to request full or partial data deletion where local law permits.

Request Changes or Corrections

Email our support team with your account number and the information you want to review or change. We respond within five business days with your data extract or confirmation of the correction you requested.

Your Rights, Data Access and Account Rules

Yes. Email support with your account number and request a data extract. We compile all personal, payment and transaction records linked to your account and send them to you within five business days. This includes login history, deposit and withdrawal records, and any support tickets you've filed.

You can close your account by emailing us or through Account Settings. Once closed, your balance is returned to your registered payment method. Your data remains on file for legal compliance, but your account is locked. Where local law permits, we can arrange data deletion after a specified period.

We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS providers), anti-fraud services and local authorities where legally required. We do not sell your email, phone or behaviour data to marketers or advertisers. All partners sign strict confidentiality agreements.

Contact us immediately through live chat or email. We lock your account, review the unauthorised activity, and restore any funds if the withdrawal was fraudulent. If you enabled two-factor verification, unauthorised logins are blocked; without it, we may need 24–48 hours to investigate and refund.

Your balance is recorded on our servers independent of any single system failure. If the platform goes offline, your funds remain yours; we restore your account when we're back online. Deposits and withdrawals processed through DANA, OVO, GoPay and bank partners are final once the payment provider confirms the transaction.

Yes. Contact support with the transaction ID and reason for the dispute. We review it within 48 hours. If the withdrawal was authorised by you and completed, reversal depends on your payment provider's policy. Fraudulent transactions flagged with two-factor evidence are prioritised for investigation and reversal.

Access depends on local law. Players in regions like Makassar and Denpasar can open accounts and deposit via DANA, OVO, GoPay and QRIS where these services are available. If you're unsure whether your area has access, chat with our support team—they'll confirm your eligibility within minutes.

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